Acceptable Use Policy

What can and cannot be hosted on Web Robin websites and email accounts.

Last updated 13 November 2026Version 1.0 (draft)

Draft for review. This wording is a starting point written from your business details. Have it checked by a UK solicitor before the site goes live.

1.Who this applies to

1.1This policy applies to every website, email account and domain we provide, and to anyone who uses them, including your staff and visitors who submit forms.
1.2Breaking this policy is a breach of our Terms of Service.

2.Content you cannot publish

2.1Anything illegal in the UK, or that encourages illegal activity.
2.2Content that infringes someone else's copyright, trade mark or other rights, including copied text and images you do not have permission to use.
2.3Content that is defamatory, hateful, harassing, threatening, or that discriminates against people because of a protected characteristic.
2.4Sexually explicit or adult content, gambling services, and the sale of weapons, drugs, tobacco, vapes or alcohol without the right licences.
2.5Misleading claims, fake reviews, or content that pretends to be another business or person.
2.6Pages that try to collect passwords, bank details or other sensitive information under false pretences.

3.Email and messages

3.1You must not send spam or unsolicited marketing. Marketing emails must follow the Privacy and Electronic Communications Regulations (PECR), including having consent and an unsubscribe link.
3.2Each email account may send up to 300 emails an hour. Bulk newsletters must be sent through a dedicated mailing service, not your website email.
3.3You must not use our email to send malware, phishing messages or messages with forged sender details.

4.Security and fair use

4.1You must not try to access other customers' websites, our servers or our systems, or test their security without our written permission.
4.2You must not use your website to store files for download that are unrelated to your business, run background programs, mine cryptocurrency or host a service for other people.
4.3Storage is for your website and email only. We may ask you to reduce usage, or move to a bigger plan, if your usage affects other customers.

5.What happens if this policy is broken

5.1We will normally contact you first and give you a reasonable time to fix the problem.
5.2If the problem is serious, such as malware, phishing, illegal content or spam, we may remove the content or suspend the website or email account straight away and then contact you.
5.3If the policy is broken repeatedly or seriously, we may end your plan under the Terms of Service.
5.4We may report illegal content or activity to the police or other authorities.

6.Reporting a problem

6.1If you think a website we host breaks this policy, email support@webrobin.co.uk with the web address and details. We aim to review reports within 2 working days.