Cookie Policy
The cookies used on webrobin.co.uk and the client area, why we use them and how to control them.
Last updated 13 November 2026Version 1.0 (draft)
Draft for review. This wording is a starting point written from your business details. Have it checked by a UK solicitor before the site goes live.
1.What cookies are
- 1.1Cookies are small text files that a website saves on your device. They let the website remember things, such as that you are logged in or what is in your basket.
- 1.2We also use similar technology, such as local storage in your browser. In this policy, "cookies" covers all of these.
- 1.3This policy covers webrobin.co.uk and our client area. It does not cover our customers' websites, which each have their own cookie notice.
2.How we ask for your consent
- 2.1When you first visit our website, a banner asks whether you accept optional cookies. Optional cookies are not set until you choose to accept them.
- 2.2Strictly necessary cookies are always on, because the website and client area cannot work without them. The law does not require consent for these.
- 2.3You can change your choice at any time using the Cookie settings link at the bottom of every page.
3.Strictly necessary cookies
- 3.1These keep you logged in, protect forms from misuse, remember your basket and remember your cookie choice.
| Cookie | Set by | Purpose | How long |
|---|---|---|---|
| wr_session | Web Robin | Keeps you logged in to the client area and remembers your basket | Until you close your browser |
| wr_csrf | Web Robin | Protects forms from being submitted by other websites | Until you close your browser |
| wr_consent | Web Robin | Remembers your cookie choice | 12 months |
| wr_remember | Web Robin | Keeps you logged in if you tick "Remember me" | 30 days |
| __stripe_mid | Stripe | Prevents fraud when you pay by card | 12 months |
| __stripe_sid | Stripe | Prevents fraud when you pay by card | 30 minutes |
4.Analytics cookies (optional)
- 4.1If you accept them, these cookies help us understand how people use our website so we can improve it. We use two tools: Google Analytics, which counts visits and shows which pages are most popular, and Microsoft Clarity, which shows how visitors click, scroll and move around our pages using heatmaps and session recordings.
- 4.2We only set these cookies if you click "Accept" on our cookie banner.
- 4.3Microsoft Clarity hides text typed into forms and other sensitive content before anything is recorded. We only use these tools on our public website, not in the client area, so they never record your account, invoices or website content.
| Cookie | Set by | Purpose | How long |
|---|---|---|---|
| _ga | Google Analytics | Tells visits apart so we can count visitors | 13 months |
| _ga_<ID> | Google Analytics | Remembers the current visit | 13 months |
| _clck | Microsoft Clarity | Remembers your Clarity ID and settings so visits from the same browser are linked | 12 months |
| _clsk | Microsoft Clarity | Joins the pages of one visit into a single recording | 1 day |
| CLID | Microsoft Clarity | Identifies the first time Clarity saw this browser | 12 months |
| MUID | Microsoft | Identifies the browser across Microsoft services used by Clarity | 13 months |
| ANONCHK | Microsoft | Shows whether the MUID cookie has been sent to Microsoft | 10 minutes |
| SM | Microsoft | Links the Microsoft ID to the current visit | Until you close your browser |
| MR | Microsoft | Checks whether the MUID cookie should be refreshed | 7 days |
5.Payment pages
- 5.1When you pay with PayPal, you are taken to PayPal's own pages, which set their own cookies. PayPal's cookie policy explains these.
- 5.2We do not use advertising or tracking cookies, and we do not allow other companies to show adverts on our website.
6.How to control cookies
- 6.1Use the Cookie settings link at the bottom of any page to accept or refuse optional cookies.
- 6.2You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, you will not be able to log in to the client area or place an order.
- 6.3To opt out of Google Analytics on all websites, you can install Google's opt-out browser add-on. Microsoft Clarity has no separate opt-out, so refuse analytics cookies in our Cookie settings to stop it running.
7.Changes and contact
- 7.1We will update this policy if we add or remove cookies, and change the date at the top of the page.
- 7.2If you have questions about cookies, email support@webrobin.co.uk. Our Privacy Policy explains how we use personal data more generally.